£9.60 Per Hour plus Benefits plus Bonus
About the Role
Shopping for a new baby can be a daunting experience for any parent, so it helps to have a friendly face on-hand with expert advice. That’s why we pride ourselves on delivering the best customer service for new parents.
Our Supervisor position is all about being a role model for store colleagues, helping them to deliver a consistent brand experience for customers. They work closely with the Management Team to achieve the store’s Key Performance Indicators.
Your responsibilities would include coaching the Sales Consultants to deliver individual sales targets; assigning team tasks and ensuring they’re completed within set timeframes; and training colleagues on policies, procedures and compliance matters. You would also be required to make sure any relevant information is communicated to the team, and maintain the procedure standards of both front and back of house. In addition to this, a Supervisor manages deliveries, keeping a close eye on the process, highlighting any discrepancies.
The position is based on various contracts, inclusive of evening and weekend shifts. It’s an incredibly hands on role, with the responsibility of being a key holder.
About the Person
We’re looking for an established Senior Sales or Top Level Sales Advisor, Supervisor or Team Leader with experience working in a retail high street, non-food environment. Ideally, you will have specialised in customer, sales and operational areas with previous experience of leading a Sales Consultant team.
We care deeply about our customers; doing everything we can to support them at this time in their lives. This passion for customers is something we hope to find in our candidate. We love vibrant, supportive, imaginative and warm personalities; people with an eager, hands-on approach to dealing with daily challenges.
About the Company
We started life as a small family business. Founded in 1981, for over 30 years we’ve been combining thoughtfully designed products with friendly, experienced service. We believe that if we work hard to help parents and babies at every stage of their journey, we can inspire them to grow in confidence.
During this time we’ve expanded our brand with over 30 stores and 100 trusted stockists in the UK and Ireland. We’ve also grown our presence internationally, with stores and partnerships in over 40 territories. Some as far flung as the Middle East, South Africa and America.
In recent years, we’ve seen a lot of change. Blue Gem – who own Liberty of London – became shareholders in the company and are helping us to achieve our goal of being at the heart of parenting.
About the Benefits and Training
You will be welcomed into our family with a detailed and supportive induction plan. In addition to a £9.60 hourly rate, the benefits include:
You’ll be entitled to up to 28 days holiday including bank holidays.
We’ll make a minimum contribution of 3% to your pension, subject to the rules of auto enrolment.
In the event of something unforeseeable, you’ll be entitled to a minimum of 1x your basic salary.
Get 25% off Mamas & Papas’ own-brand products and 10% off branded products, which can be passed onto family and friends.
Not only that, but you can enjoy up to 20% off at Liberty London.
If you’re seeking a challenging and rewarding career in retail and would like to be part of a global multi-channel family with ambitious plans for the future, then what are you waiting for? Apply now.
Please note this is a Mamas & Papas (Retail) Limited vacancy.