Competitive plus Bonus plus Benefits
About the Role
Shopping for a new baby can be a daunting experience for any parent, so it helps to have a friendly face on-hand with expert advice. That’s why we pride ourselves on delivering the best customer service for new parents.
Our Deputy Retail Manager is one of our brand ambassadors, managing the shop floor effectively to ensure we’re delivering the iconic customer service people expect from Mamas & Papas, all while driving ATV, UPT and customer conversion.
Your responsibilities would be training, developing and appraising the Assistant Retail Manager, Supervisor and Sales Consultants, communicating messages to store colleagues, keeping them up to day with the store’s performance and company initiatives.
In addition to this, Deputy Retail Managers are required to analyse reports and identify commercial opportunities to drive sales, as well as implementing and measuring changes.
About the Person
We are looking for someone who is already an established Retail Manager at Deputy, Assistant, Department, Brand, Sales or Floor Manager level, ideally from a fashion, footwear, home, jewellery or department store background.
We want a commercially savvy person who can interpret reports and use them to implement actions which drive sales performance. We love our customers and want the same from the person we choose, someone with experience managing people.
We love vibrant, supportive, imaginative and warm personalities, and if you can combine that with an enthusiastic approach and an inspirational and engaging leadership style, then you might just be the person we’re looking for.
About the company
We started life as a small family business. Founded in 1981, for over 30 years we’ve been combining thoughtfully designed products with friendly, experienced service. We believe that if we work hard to help parents and babies at every stage of their journey, we can inspire them to grow in confidence.
During this time we’ve expanded our brand with over 30 stores and 100 trusted stockists in the UK and Ireland. We’ve also grown our presence internationally, with stores and partnerships in over 40 territories. Some as far flung as the Middle East, South Africa and America.
In recent years, we’ve seen a lot of change. Blue Gem – who own Liberty of London – became shareholders in the company and are helping us to achieve our goal of being at the heart of parenting.
About the Benefits and Training
You will be welcomed into the family with a robust induction plan. In addition to a competitive salary, benefits include:
You’ll be entitled to up to 32 days holiday including bank holidays.
We’ll make a minimum contribution of 3% to your pension, subject to the rules of auto enrolment.
If the event of something unforeseeable, you’ll be entitled to a minimum of 1x your basic salary.
Get 25% off Mamas & Papas’ own-brand products and 10% off branded product, which can be passed onto family and friends.
Not only that, but you can enjoy up to 20% off at Liberty London.
If you’re seeking a challenging and rewarding career in retail and would like to be part of a global multi-channelled family with ambitious plans for the future, then what are you waiting for? Apply now.
Please note this is a Mamas & Papas (Retail) Limited vacancy.