IT Support Technician

Job ID
Information Technology


Competitive plus Benefits


About the Role

A fantastic opportunity has arisen for a IT Support Technician to join the IT Operations team. You will be supporting the IT Support Team Leader to provide initial diagnosis and resolution of technical support issues on endpoint hardware and software at all M&P sites across UK and International. You will be responsible for building laptops for new starters along with desktops installing the appropriate software. You will support new store installations and store upgrades. You will support and resolve, PC, Microsoft, Mac and network patching. You will investigate and resolve hardware and software calls assigned via our Service Management System utilising all tools available to assist in fault diagnosis.


About the Person 

We are looking for someone who is currently an IT Support Technician who has a hands on approach of providing user support for IT endpoint issues. You will be able to organise your own workload and successfully respond to changing priorities following processes and procedures to a high level of accuracy. This role requires you to support our retail stores so a full driving license is required. We love enthusiastic, confident, friendly and warm personalities, combined with an enthusiastic can-do attitude. If that’s you, this might be just the job you’re looking for!


About the Brand 

Becoming a parent is a big step, and big steps need good companions. We’ve made it our mission to be here for the next generation of parents. Helping them through pregnancy and beyond with products, advice and experiences they need to grow the lifestyle they want. 

From our Head Office in Huddersfield, Mamas & Papas looks after 30 stores and 100 trusted stockists in the UK and Ireland. With stores and partnerships in more than 40 countries around the world, wherever they are, we help our customers to bring baby into their world, their way.


About the Benefits and Training

In addition to a competitive salary, you’ll be entitled to lots of exciting benefits including:

Flexible Hours

Fit us round your life with flexible working hours.


Enjoy time off with up to 35 days holiday.


We’ll help secure your future with at least 3% contributions.

Life Assurance

Receive peace of mind with a generous entitlement plan.

Colleague Discount

Take advantage of 25% off Mamas & Papas products and other discounts.


Take the sting out of childcare with our voucher scheme.


Enjoy subsidised Starbucks, free tea and coffee, Wi-Fi and more at our social hub. 


Get involved with monthly events and quizzes.


If you’re seeking a challenging and rewarding career as part of a global multi-channelled family with ambitious plans for the future, then what are you waiting for? Apply now.


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